Welcome to Diamond Boutique

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Customer Service

Services

Amongst the Nations Top 5% of All Jewelers, Designers, and Appraisers
American Gem Society Member Store
Appraisals by G.I.A. Graduate Gemologist
CAD CAM Custom Design Specialist
On-Site Jewelry Repair, Watch Repairs and Battery Replacement
Diamond & Stone Setting
Diamond & Stone Faceting
Personalized Engraving
Financing Options Available
Insurance Referrals
GIA and EGL Certified Diamonds
Extensive Selection of Quality Colored Gemstones
Pearl and Bead Restringing
Estate Jewelry
Gift Certificates
Complimentary Jewelry Cleaning
Costume Jewelry Repair

Appraisals

The Importance of Appraisals

By far the most important reason to have your jewelry appraised and updated is for insurance purposes. Over the years, the value of your jewelry and gemstones can fluctuate greatly. If your last appraisal is over two years old it may be out-of-date and, as a result, your jewelry could be insured for less that its replacement value. You risk substantial loss if your jewelry is lost, stolen or damaged.

For your protection, we recommend you have your jewelry appraised every two years. Diamond Boutique appraisals are performed by certified G.I.A. Graduate Gemologists (Gemological Institute of America) and provide you with accurate appraisal reports based on current market values so you can obtain adequate insurance coverage. You may also want to determine the value or authenticity of your jewelry for estate and tax purposes, divorce settlements, donations, and loans.

Diamond Boutique has compiled a list of Commonly Asked Questions:

Q. What are the functions of an appraisal?

A Jewelry Appraisal servers three functions: First, it is an identifier. Your jewelry must be identified as to the materials, workmanship, condition and any other elements affecting its value. It must be evaluated and ranked in quality in relation to all other similar property. Second, the appraisal is a valuer. A value must be assigned to the jewelry that is appropriate to the intended use of the appraisal. Third, the appraiser is a witness to the property. The appraiser can attest in a court of law that the jewelry existed at a certain point in time, that it was in a certain condition, and that it was valued according to accepted valuation practice.

Q. I have homeowner’s insurance. If I lose my jewelry, am I automatically covered?

You are not covered for loss or damage unless you have your jewelry appraised and scheduled separately.

What is included in a Diamond Boutique appraisal?

Each Diamond Boutique appraisal includes complete testing of your jewelry and an appraisal report for your records. A copy is on file at Diamond Boutique should your original copy get lost or damaged. The report contains such information as 1) the content and weight of precious metals; 2) a detailed description of diamonds and gemstones (carat weight, cut, clarity, color, measurements, proportion and finish); 3) a color photograph; and 4) the appraised value of your jewelry.

Q. How can I be sure my Diamond Boutique appraisal is accurate?

All tests are performed by G.I.A. Graduate Gemologists using the industry’s most precise scientific instrumentation. Appraisals are based on current market values derived from a computerized networking system that constantly monitors prices through the industry and compares retail prices.

Q. Do my diamonds have to be removed to be appraised?

No, diamonds and other gemstones do not have to be removed from their settings during an appraisal. All tests are perfectly safe and will not damage or alter your jewelry.

How much should I expect to pay for an appraisal?

Diamond Boutique charges an hourly rate per item for each appraisal. The fee is based on the time needed to perform the tests, calculations, and prepare the necessary documents. Fees are in no way determined by the value of the jewelry.

Q. Do I need to make an appointment for an appraisal?

It is suggested to make an appointment if you have numerous items.

Verbal consultation is $100 p/hr, ½ hr. minimum (no documentation is provided, appointment required).
Alternate location appointments: additional fee quoted on request.
Testimony and Deposition: fees quoted on request.

If you have any additional questions please email us.

Complimentary Jewelry Cleaning

Diamond Boutique is happy to offer a complimentary cleaning service for your treasured jewelry pieces. This includes a brief ultrasonic cleaning and steam.

Custom Design

There is nothing as unique and special as a custom-made piece of jewelry, and Diamond Boutique can help bring those dreams to life. For nearly 30 years, Diamond Boutique has specialized in custom designed jewelry. Whether you are looking to re-purpose existing jewelry or start completely from scratch, our design specialists can help you bring your imagination to life. Our custom design process involves using the latest in Computer Aided Design (CAD) technology and traditional hand craftsmanship to produce a truly one of a kind masterpiece.

Every detail of the process will be explained to you, with every option and variation possible, so that the entire journey from imagination to finished product will be a smooth enjoyable one. Communication is our first priority, so we find ways to ensure that every facet of your dream item has been communicated to us clearly, and that we communicate with you. To begin the process of custom designing an engagement ring or another piece of jewelry, start by thinking about designs that appeal to you. Consider incorporating stones or design elements with personal, sentimental significance – the details that will really set your design apart.

Custom Design Example 1: Sapphire Ring

Our client had collected quite a few pieces of jewelry over the years, most of which sat in a jewelry box collecting dust. With our help, we were able to incorporate her material from several pieces of jewelry to make one beautiful contemporary masterpiece. The new setting truly brought out the beauty of her oval sapphire.

Custom Design Example 2: Diamond Halo Ring

There is nothing as unique and special as a custom-made piece of jewelry, and Diamond Boutique can help bring those dreams to life. For nearly 30 years, Diamond Boutique has specialized in custom designed jewelry. Whether you are looking to re-purpose existing jewelry or start completely from scratch, our design specialists can help you bring your imagination to life. Our custom design process involves using the latest in Computer Aided Design (CAD) technology and traditional hand craftsmanship to produce a truly one of a kind masterpiece.

Custom Design Example 3: Asscher Cut Diamond

Our client had been holding on to her engagement diamond, a loose 2.01 carat Asscher cut diamond for two years while she searched for the perfect setting. With our help we custom designed and incredible setting that was bound to be like no other. Her only requests…that it have a halo of diamonds and that it be made in Rose Gold.

GE Money

http://www.gemoney.com/en/personal/index.html
Financing for your purchase may be available through GE Money Luxury. Many options are available including 0% financing for up to one year. If you have any questions at all about financing your purchase, please email us.

Insurance Replacement Service

Diamond Boutique offers a comprehensive insurance replacement services in the unfortunate case of accidental loss, theft, damage and mysterious disappearance. We work with most major insurance companies to provide quick and easy settlement of most claims. Diamond Boutique’s long standing reputation as reputable jewelers has been recognized by State Farm Insurance, Farmers Insurance, Jewelers Mutual who recommend Diamond Boutique as a preferred jeweler for their jewelry replacement programs.
If you have any additional questions, regarding insurance replacement or getting a new jewelry insurance policy please email us.

Jewelry Repairs

At Diamond Boutique we have a knowledgeable staff of service consultants who handle repair and custom orders with the utmost care and quality. Our on-premise master jewelers and staff have many years of experience and extensive training along with a passion and knowledge for fine jewelry and gemstones. Diamond Boutique understands the precision and attention to detail that is essential for repairing, restoring, or remaking a piece of fine jewelry.

With proper care and maintenance, your fine jewelry will reward you with a lifetime of enjoyment and luxury that can be handed down and admired by generations to follow. Diamond Boutique offers a full range of professional jewelry repair, refinishing and refurbishment services that make it easy for you to recapture the pleasure your jewelry was meant to bring.

Our full suite of jewelry repair services includes:

  • Ring sizing
  • Mountings
  • Stone replacement
  • Re-tipping and replacing prongs
  • Rhodium plating
  • Necklace repair
  • Bracelet repair
  • Clasp replacement
  • Safety chains
  • Refurbishment
  • Diamond re-cutting
  • Gemstone polishing & re-faceting
  • Laser welding on heat sensitive items and much more
  • Diamond Boutique can also repair your costume jewelry
  • If you are seeking out a specific service and you do not see it listed here, please email us.

Pearl and Bead Restringing

With time and normal wear, the chords of pearl and bead necklaces become brittle and stretched out, thus becoming susceptible to breakage. Most pearl and bead strands should be restrung every year or two depending on how often you wear them. Our experts will be able to prolong the life of your pearls by restringing and inspecting the clasps. Our professional stringer uses only silk to restring your pearls. Silk is more flexible, ensuring that your pearls will rest attractively on your neck.

Personalized engraving

Gifts and personal treasure can grow to become even more special by engraving a meaningful message, name, date or symbol on a piece of fine jewelry or cherished timepiece. We offer custom engraving and reproductions of corporate logos and hand signatures. Our expert engravers and state-of-the-art engraving systems enables us to precision engrave your precious jewelry, timepieces, glass ware, silver ware and much more.

Time Piece Repair

Just like fine jewelry your precision timepieces also require very specific care and maintenance. They are delicate instruments that must be maintained to continue to perform properly and accurately to ensure you get the most from them. At Diamond Boutique, our master watchmaker has over 30 years of watch making and servicing experience. We are here to serve you whether you need a new battery or a complete overhaul. Diamond Boutique’s master watchmaker can repair many fine Swiss watch brands as well as Japanese movements. We will provide an estimate free of charge for all necessary repairs.

Mechanical/Automatic Watch Repair (non-battery driven)

Manufacturers recommend that you have a complete overhaul on a mechanical watch every 3-5 years. Manual winding or self winding/automatic watches need special handling. It is best to wear a mechanical watch everyday or try to wind it every three days

Periodic check ups for your Mechanical Watch

Mechanical watches are designed to provide a lifetime of accurate and reliable service. For maximum efficiency and to prevent damage, a mechanical watch needs to be serviced every three or five years depending on the manufacturer’s recommendation. We will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., needs to be removed from within the watch.

Mechanical Watch Service/Overhaul

All watches need service, especially mechanical watches. Many steps have to be performed to service a watch. First, the watch is opened and the movement is removed. It is taken apart, down to the very last screw. Then the parts are checked for wear and tear. The old parts are replaced when necessary. Then all the parts are cleaned in an ultrasonic, reassembled and lubricated. After those steps, then the movement is regulated, so the watch will run accordingly. If the watch is water resistant, the water tightness is checked.

Why go through all the hassle of servicing your watch if it is working fine?

There are some good reasons. First, the oil that keeps the watch running will break down over time. Un-lubricated watch parts can create friction. The problem gets worse if the friction create microscopic fine dust that will act as an abrasive to the movement. Another reason, the case of the watch is expanding in response to the hot and cold. This allows dust to enter the case through the microscopic fine cracks. This happens even in water resistant watches that have protective gaskets.

A simple mechanical watch contains roughly 130 components. More complex watches contain hundreds of parts. The Calibre 89 made by Patek Philippe contains 1728 parts and is probably the most complex watch ever produced.

The main parts of a simple mechanical watch include:

  • the mainspring, which provides the power
  • the balance wheel and hairspring, which oscillate, thereby marking the division of time
  • the escapement, which distributes the impulses from the oscillator
  • the gear train, which transmits the power
  • the winding stem (in manually wound watches) or the oscillating weight (in self-winding watches)
  • the dial train, which activates the hands

Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). Never wear mechanical watches while playing golf or tennis because arm speeds exceeding 70 mph can damage the movement of the watch. Also, check your watch to see if it is labeled “Water Resistant”, if not, avoid all contact with water.

Our Mechanical Watch Overhaul service includes:

  • Free estimate of all necessary and recommended repairs and part replacements.
  • Complete disassembly of case and movement.
  • Ultrasonic cleaning of case and movement.
  • Complete lubrication of movement to ensure the critical parts of the movement will last to their full expected life.
  • The watch movement is then regulated in 5 positions to ensure proper time keeping capability.
  • All gaskets are replaced as well as any damaged minor movement parts.
  • A waterproof/pressure proof test is done to ensure the water tightness of the case meets or exceeds factory specs.
  • Reassembly of case and movement and one final inspection to be sure your watch functions properly. A fine watch will last for generations. In order to preserve its appearance and optimal performance, expert periodic maintenance is required. Every product that contains a mechanism requires full service after a certain amount of time.

Quartz Watch Repair

Quartz watches need special handling. Even though batteries power them, not all of the internal components are electronic. Even in a mechanical/automatic movement, some of the internal components are powered by battery instead of the by the rotor or manual winding. Every manufacturer has their own way of taking care of their products, but these FAQ’s apply to every quartz watch.

Periodic check ups on Quartz watches are designed to provide an accurate and reliable service. It is recommended that you replace the battery every two years although the battery can last longer. The Diamond Boutique will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., needs to be removed from within the watch.

What it means when your Quartz watch needs to be serviced?p>

All watches need service at some point in time. Many steps have to be performed to service a watch. First, the watch is opened and the movement is removed. It is taken apart, down to the very last screw. Then the parts are checked for wear and tear. The old parts are replaced when necessary. Then all the parts are cleaned, reassemble and lubricated. After these steps, the movement is regulated, so the watch will run accordingly. If the watch is water resistant, the water tightness is checked.

Special Care for your Quartz Watch

Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat to quartz watches.

Avoid putting your watch near medical equipment, headphones, speakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

Our Mechanical Watch Overhaul service includes:

  • Free estimate of all necessary and recommended repairs and part replacements.
  • Complete disassembly of case and movement.
  • Ultrasonic cleaning of case and movement.
  • Complete lubrication of movement to ensure the critical parts of the movement will last to their full expected life.
  • The watch movement is then regulated in 5 positions to ensure proper time keeping capability.
  • All gaskets are replaced as well as any damaged minor movement parts.
  • A waterproof/pressure proof test is done to ensure the water tightness of the case meets or exceeds factory specs.
  • Reassembly of case and movement and one final inspection to be sure your watch functions properly.

Rolex Watch Repair

Is your Rolex watch running slow, fast, or not at all?
Our Complete Overhaul will remedy the problem.

Why should I have my Rolex serviced?

Rolex recommends having your watch serviced (or overhauled) every 3 to 5 years. A Rolex watch consists of over 200 parts working together, within tolerances measured in microns (thousandths of a millimeter). The day-to-day movement of these parts causes friction — whether it is the metal-to-metal or even metal to jewel (ruby) contact — and requires proper lubrication to avoid failure.

Over time, the oils and greases used for this lubrication can break down, or dry up. This can result in coagulation (or hardening), which can affect the accuracy of your watch, and even cause subsequent damage to the movement’s tiny parts.

Furthermore, dried-out seals and gaskets can become hard and cracked, and thus result in a loss of the watch’s water resistance. If this happens, and water enters the watch and starts to rust, the movement could become unserviceable and result in a complete loss. At this point the watch has will require a complete movement replacement. A typical bill to replace a Rolex movement is approximately $1,200 to $1,800 depending on the model.

Therefore, in the event that water has entered your watch, or even if you just notice moisture or fog under the crystal, it is very important that you have the watch serviced right away. Do not unscrew the winding crown and try to “dry out” the watch. By allowing oxygen to enter a water-damaged watch you are simply jump-starting the oxidation process and accelerating the rust damage. Instead, you should seal the watch in a zip-lock plastic bag and bring the watch for service right away.

“If it isn’t broke, Don’t fix it”

Unfortunately, most people are under the misconception “if it isn’t broke don’t fix it.” This can be a very costly mistake, as some people wear their watches for years without having them regularly serviced. Apparently, they feel that just because it is a high-quality watch, for some reason it doesn’t need to be serviced.

Would you drive your car for 5 to 10 years without having it serviced, or even having the oil changed? Of course you wouldn’t, and it doesn’t matter if it’s a Chevy or a BMW. The fact is mechanical devices (regardless of price) require regular servicing in order to stay in working order. If you don’t have this service done it will likely result in a very costly service bill down the road — pay now or pay (more) later.

Our Rolex Overhaul service includes:

  • Free estimate of all necessary and recommended repairs and part replacements.
  • Complete disassembly of case and movement.
  • Ultrasonic cleaning of case and movement.
  • Complete lubrication of movement to ensure the critical parts of the movement will last to their full expected life. The watch movement is then regulated in 5 positions to ensure proper time keeping capability.
  • A complete refinishing of the case and bracelet (only metal bands are refinished, leather or plastic bracelets/straps cannot be refinished)
  • All gaskets are replaced as well as any damaged minor movement parts.
  • A waterproof/pressure proof test is done to ensure the water tightness of the case meets or exceeds factory specs.
  • Reassembly of case and movement and one final inspection to be sure your watch functions properly.

The following parts are also replaced, if necessary,

  • Case Tube
  • Crowns
  • Bezel Inserts (Submariner or GMT-Master)
  • Sapphire Crystal
  • Hands

Please allow 6-8 weeks for Rolex Overhaul Service.

*Not affiliated with Rolex in anyway

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